FAQs
Here are some of the questions we're asked most often. If you can't find what you're looking for, just get in touch.
What areas do you cover?
We proudly support families across Derby City, South Derbyshire, and Staffordshire, including:
Hilton • Hatton • Etwall • Eggington • Tutbury • Rolleston on Dove • Willington • Repton • Findern • Mickleover • Littleover
Don't see your area listed? Give us a call — we're happy to help wherever we can.
What are your opening hours?
Monday to Friday, 9:30am–3:00pm. We're closed weekends, and we don't offer overnight stays
Who do you provide care for?
We specialise in care for people living with Dementia, Alzheimer's and Parkinson's, and we also welcome anyone who's feeling lonely or isolated, or who'd benefit from support with mobility — you don't need a diagnosed condition to attend
What kind of personal care do you provide?
Our team is fully trained and DBS-checked, with real experience supporting clients living with dementia, Alzheimer's, and Parkinson's. We help wherever it's needed — from personal care to staying active — while making sure every client keeps as much independence as they're able to. Structured activities, gentle exercise, and time in our garden are all part of a normal day, alongside a two-course home-cooked lunch and refreshments throughout. All allergen and dietary requirements are catered for. Please note we do not offer or use hoists.
What happens during a typical day?
A two-course home-cooked lunch, refreshments throughout the day, and a range of activities including chair-based exercise, arts and crafts, music, memory games, and time in our garden and memorial garden. Just as importantly, it's a chance for good conversation and company — many families tell us that's what makes the biggest difference, alongside the practical care
Can you cater for dietary requirements?
Yes, we cater for all dietary requirements — just let us know when you get in touch
Are your staff trained and checked?
Yes, all staff are fully trained, qualified, and DBS-checked
Do you offer transport?
We don't run transport services ourselves, but we work closely with our trusted partner, Driving Miss Daisy. You can contact Steve directly on 07521 687321 or Derbyshiredales@drivingmissdaisy.co.uk.
How much does it cost?
"We're a private company. Because rates can vary depending on individual circumstances — including whether care is arranged privately or through a local authority — please get in touch and we'll be happy to discuss pricing with you."
How do I arrange a visit or a first day?
Just give us a call or drop us an email, and we'll arrange a time to show you around, answer any questions, and talk through what would work best for your loved one.
Do you offer half-day sessions?
Our day care currently does not offer half-days we run as a full day, Monday to Friday.
Are you recognised by Social Services?
Yes — we're a recognised provider for Derbyshire County Council, Derby City Council, and the NHS, and we hold a 5-star food hygiene rating.
Still have a question?
If you can't find the answer you're looking for, just get in touch — we're always happy to help.
