FAQs
Here are some of the questions we're asked most often. If you can't find what you're looking for, just get in touch.
What areas do you cover?
We proudly support families across Derby, South Derbyshire and Staffordshire, including:
Hilton • Hatton • Etwall • Egginton • Tutbury • Rolleston-on-Dove • Willington • Repton • Findern • Mickleover • Littleover.
Don't see your area listed? Give us a call — we're happy to help wherever we can.
What are your opening hours?
Monday to Friday, 9:30am–3:00pm. We're closed weekends, and we don't offer overnight stays.
Who do you provide care for?
We have a wealth of experience supporting people living with dementia, Alzheimer's and Parkinson's. We also welcome anyone who's feeling lonely or isolated, or who'd benefit from support with mobility — you don't need a diagnosed condition to attend.
What kind of personal care do you provide?
Our trained team helps with personal care wherever it's needed, while making sure every client keeps as much independence as they're able to. Please note we do not offer or use hoists.
What happens during a typical day?
A two-course home-cooked lunch, refreshments throughout the day, and a range of activities including chair-based exercise, arts and crafts, music, memory games, and time in our garden and memorial garden. Just as importantly, it's a chance for good conversation and company — many families tell us that's what makes the biggest difference, alongside the practical care.
Can you cater for dietary requirements?
All allergen and dietary requirements are catered for — just let us know when you get in touch.
Are your staff trained and checked?
Yes — all staff are fully trained, qualified and DBS-checked.
Do you offer transport?
We don't operate transport services ourselves, but we work closely with our trusted partner, Driving Miss Daisy. You can contact Steve directly on 07521 687321 or Derbyshiredales@drivingmissdaisy.co.uk
How much does it cost?
Our rates vary depending on individual circumstances, including whether care is arranged privately or through a local authority. Please get in touch and we'll be happy to talk it through.
How do I arrange a visit or a first day?
Just give us a call or drop us an email, and we'll arrange a time to show you around, answer any questions, and talk through what would work best for your loved one.
Do you offer half-day sessions?
We don't currently offer half-day sessions. We run full days, Monday to Friday, 9:30am–3:00pm.
Are you recognised by Social Services?
Yes — we're a recognised provider for Derbyshire County Council, Derby City Council, and the NHS, and we hold a 5-star food hygiene rating.
